Help
Support
Something broken, a purchase missing, or a question about your account? We are a very small team and we read every message.
Email us: support@nebula-kings.com
We aim to reply within a few days. Include your commander nickname, the universe you play in, what you were doing, and a screenshot if you can. Never send your password.
Common questions
How do I delete my account?
In the app, tap your avatar to open the account sheet, then choose Delete account and type DELETE to confirm. Your account is removed after a 7-day grace period, and you can cancel from the same sheet before then. Your worlds stay in the game as anonymous derelicts. You can also email us from the address on your account. Details are in the privacy policy.
How do I keep my account if I lose or change my phone?
The game starts with an anonymous account on your device. Open the account sheet and attach an email and password, or link your Apple ID, so you can sign in on any device. If iCloud Keychain is on, a new iPhone signed in to the same Apple Account may open on your account by itself. Game Center can also recognise you silently, but it is not enough to recover an account on its own, so please add an email or Apple ID.
I bought something and did not receive it.
Make sure you are signed in to the account you bought with, then reopen the app and wait a minute. If it is still missing, email us with the date of the purchase and your Apple receipt email. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
I am not getting notifications.
Check iOS Settings, Notifications, Nebula Kings, and the notification choices in the account sheet.
How do I report a player or a chat message?
In chat, use the report option on a message; reports go to our moderators, who can hide messages and suspend accounts. If you cannot find it, email us with the nickname and what was said.
I am testing on TestFlight. How do I send feedback?
Take a screenshot in the app, tap the screenshot preview in the corner, then tap Share Beta Feedback, or use the TestFlight app and choose Send Beta Feedback. Crashes are also reported to us automatically.
The app says the server is down or in maintenance.
The app waits out outages and maintenance and reconnects by itself. If it lasts more than a few hours, email us.
More
Read our privacy policy to see what data we hold and how to ask for it, or go back to the home page.